Frequently asked questions

Which handset do I need to purchase to be eligible for this promotion?
To be eligible for the Huawei Fit Fitness Band, you must purchase or sign a 24 contract for the Huawei P10 (Australian variant) from a participating retailer – Optus, Virgin or Optus retailers such as Harvey Norman. Please see terms and Conditions for more details.

When does this promotion begin and end?
The promotion will commence from 9:00AM (AEST) 15th May until 11:59 PM on the 24th May 2017.

When do I need to submit my claim by?
All claims must be registered online between the 25th of May 2017 and the last claims will be accepted at 11.59pm (AEST) on the 25th of June 2017.

Who are the participating retailers?
Optus, Virgin Mobile, Harvey Norman and other retailers who resale Optus P10 inventory on a plan or outright.

Who can I contact about the status of my gift redemption?
The best way is to phone the fulfilment partner on the below phone number between 8.30am and 5pm (AEST) Monday to Friday, excluding public holidays. Phone: 1800 531 895

How can I contact Huawei directly about this promotion?
You can call the Huawei customer service hotline on 1800 531 895 from Monday to Sunday 8.30am to 5pm (AEST) for any inquiries about the promotion or for any warranty claims or technical issues.

Can I claim more than one headset for each device?
No, the offer is limited to one Huawei Fit for each Huawei P10 you  have purchased during the promotional period. If you purchase 2 x Huawei P10, you can claim 2 x Huawei Fit.

I don't have access to the internet is there another way I can enter?
Unfortunately not, you will need to have access to the internet to make you claim. Claims can be made on your PC or via your mobile device. Please call us on 1800 531 895 if you have any trouble entering your claim.

I have not received a confirmation email after submitting my claim. Who can I contact?
There may be a slight delay in receiving your confirmation email. If you have not received a confirmation email within an hour, you may have entered an incorrect email address or the email may have landed in the Spam or Junk mail folder. Please check your Spam and Junk Mail folders and if you do not receive the confirmation within 24 hours, please contact us on 1800 531 895.


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